Return and Refund policy

Your satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. If you are not satisfied with your purchase, please review our return and refund policies below.

1. Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 30 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase, such as the order confirmation email or receipt, is required for all returns.

2. Non-Returnable Items

Due to hygiene and safety concerns, the following items are not eligible for returns:

• Opened or used cosmetics, skincare, or beauty products.
• Items marked as final sale or clearance.
• Gift cards and promotional items.

3. Refund Process

Refunds will be processed under the following guidelines:

• Refunds are issued only after the returned item has been received and inspected.
• Refunds will be credited to the original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to our error (e.g., damaged or incorrect items).

4. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact our customer support team at returns@yourcosmeticstore.com with your order number and reason for the return.
2. Our team will provide you with a return authorization and detailed instructions.
3. Package the items securely to avoid damage during transit.
4. Ship the items to the address provided by our support team.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. Include the following information in your message:

• Order number.
• A detailed description of the issue.
• Photos of the damaged or incorrect item.

We will arrange for a replacement or refund at no additional cost to you.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.

7. Important Notes

• We are not responsible for return shipping costs unless the return is due to our error.
• Ensure you use a trackable shipping method for returns, as we are not liable for lost packages.
• Returns that do not meet our policy criteria may be rejected and returned to the customer.

Contact Us

If you have any questions or concerns about our Returns & Refund Policy, please contact our customer support team at returns@yourcosmeticstore.com.